Refund Policy

We want you to feel confident buying GoodTalk. This Refund Policy explains your rights and how to request a refund. It applies in addition to your statutory rights as a UK consumer.

1. Your 14-day right to cancel (UK consumer law)

Under the UK Consumer Contracts Regulations 2013, you have a 14-day "cooling-off" period from the day you make your purchase to change your mind and receive a refund.

Important — waiver for digital content. GoodTalk is supplied as digital content delivered immediately online. By starting to use the Service after purchase (for example, by submitting a question that consumes a token), you expressly request immediate supply of the digital content and you acknowledge that your right to cancel under the 14-day cooling-off period is lost once that supply begins. This is in line with regulation 37 of the Consumer Contracts Regulations 2013.

If you have not used any tokens from your purchase, you can still cancel within 14 days and receive a full refund.

2. Subscription renewals

For the Monthly Plan, you can cancel at any time and you will not be billed for the next month. Cancellation takes effect at the end of your current billing period and you keep access to any remaining tokens until then. We do not generally refund the current month once it has started, but please get in touch if you believe your circumstances justify a refund.

3. Goodwill refunds

Even where the statutory cooling-off period has been waived, we will consider goodwill refunds on a case-by-case basis — for example, if the Service was unavailable for an extended period, you were charged in error, or there was a technical fault that prevented you from receiving the value you paid for.

4. How to request a refund

Your purchase is processed by Paddle.com Market Ltd, who acts as our Merchant of Record and handles refunds on our behalf. To request a refund:

• Go to paddle.net and enter the email address you used at checkout. You will be sent a secure link to manage your purchase and request a refund.
• Or email us at hello@goodtalk.example (placeholder — update before going live) with your order number and the reason for your request. We aim to respond within 3 working days.

Approved refunds are returned to the original payment method, usually within 5–10 working days depending on your bank.

5. Faulty or misdescribed service

If the Service does not work as described, you have rights under the UK Consumer Rights Act 2015 to a repair, replacement or refund. Nothing in this policy limits those rights.

6. Contact

Nicolette Jooste, sole trader, United Kingdom.
Contact email: hello@goodtalk.example (placeholder)